shipping info

We take as much care in ensuring that your album is safely delivered to you as we do in producing it

from us to you

We take as much care in ensuring that your album is safely delivered to you as we do in producing it in the first place. Your album will arrive in your box of choice (see the Presentation page for further details) but whichever box you choose you will also have an outer box with packing material within to protect it during shipment.

If you have any particular requests or requirements with your shipments then please feel free to call or email and we’ll do everything within our power to assist you with them.

All of our deliveries within the UK are via DHL. After years of research and a fair amount of trying different services, these guys easily come out on top. They also offset their carbon emissions making each delivery carbon neutral.

international shipping

We ship to most destinations across the globe and you can view the estimated shipping costs in the cart when ordering if you select the designated country. Please note however that you will be responsible for any import tax due on your delivery – we ship our albums as books under the international harmonised tariff code 4901 99 00 [Books].

As they are classed as books, all of our albums are VAT free within the UK. However please note that presentation options such as our wooden boxes do have VAT added to them.

There is zero VAT charged for any customer outside of the EU or UK.

white label shipping

If you would like to ship your album direct to your client then it’s as simple as selecting an alternate shipping address and providing their contact details when you place the order. As a rule we do not include hard copy invoices with our deliveries so no worries about your client receiving your invoice!

collection

If you are local to Fountain and would prefer to collect your album then please simply check the collection box when ordering. No postage charge AND you get to see us on collection – win-win!

sml logo icon

Order your album in Fountain Designer